The Pennsylvania Department of Human Services (DHS) has issued an important warning for SNAP recipients, alerting them to a growing issue of fraud, specifically card skimming. As these scams continue to increase, DHS is taking proactive measures to protect residents by encouraging them to secure their Electronic Benefits Transfer (EBT) cards.
The warning focuses on skimming devices, which criminals use to steal information from EBT cards. These devices are placed on card readers in stores, capturing the information when people swipe their cards to access their benefits. The stolen data allows fraudsters to empty the funds from the cards.
What DHS is Doing
To keep SNAP recipients safe, the DHS is sending direct text messages to users, advising them on how to spot skimming devices and prevent becoming victims of fraud. The department is emphasizing the importance of checking for hidden skimming devices at point-of-sale machines before swiping cards. These devices often go unnoticed, but DHS urges people to be extra cautious.
The department is also working closely with its EBT contractor, Conduent, and the U.S. Department of Agriculture (USDA) to explore options for improving card security. This includes the potential use of chip cards or transaction-locking features to help secure benefits for Pennsylvanians in the future.
DHS’s Text Alerts: What to Expect
SNAP recipients in Pennsylvania will begin receiving text alerts from the number 1-833-648-1964, warning them about the risks of fraud and giving them steps to protect their benefits. The messages will read, “Protect your benefits! Watch for scams and skimming devices that could compromise your EBT card and funds. Visit www.dhs.pa.gov/scams for more info.”
It’s important to remember that legitimate messages from DHS will never ask for personal information, provide details about a person’s benefits, or link to unofficial websites. Official messages will direct people to trusted government websites like dhs.pa.gov or COMPASS.
How to Prevent Skimming and Fraud
DHS advises that recipients be aware of their surroundings when using their EBT cards. Before using any card reader, check for any suspicious attachments or devices on the machine. Thieves often install skimmers to steal card details, especially after benefits are added to the account.
It’s also a good idea to monitor your EBT transactions through Pennsylvania’s myCOMPASS PA mobile app. The app is available for free on both Apple and Android devices. It not only lets users check their transaction history but also allows them to change their PIN regularly. DHS recommends changing your PIN at least once a month, and especially before new benefits are deposited.
Reporting Fraud and Theft
If anyone suspects that their EBT card has been skimmed or that their benefits have been stolen, they are advised to immediately report the incident to local law enforcement. However, DHS also made it clear that due to federal regulations, stolen benefits from after December 20, 2024 cannot be replaced. Therefore, it’s crucial to act quickly if fraud is suspected.
For those who need to replace their EBT cards due to theft, the replacement can be requested from Conduent by calling 888-328-7366 or through a local County Assistance Office. DHS has assured that there will be no replacement fee for victims of electronic theft.
Stay Safe and Vigilant
As technology continues to evolve, fraudsters are finding new ways to target people, and EBT card skimming is just one of those methods. With these rising threats, it’s essential for all SNAP recipients to stay vigilant and take every precaution to protect their benefits. DHS is committed to ensuring that people’s benefits are not stolen, and is working tirelessly to find solutions that increase security for everyone involved.
For more information on how to protect yourself from EBT fraud, visit the official DHS website or download the myCOMPASS PA app.
(Source : explorevenango.com)