HIGHLIGHTS:
- Sabio Console launched to simplify the administration of buyer interactions
- Integrates buyer contact channels with main conversational AI functionality
- Console launched and demoed to delegates at Sabio’s ‘Disrupt’ UK occasion
Sabio Group, the digital buyer expertise (CX) transformation specialist, is launching a brand new AI-powered platform geared toward simplifying the administration of buyer interactions throughout a number of channels.
(Photograph : Sabio Group)
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Launched as we speak at ‘Disrupt’ – the UK model of Sabio’s flagship annual occasion – ‘Sabio Console‘ integrates buyer contact channels resembling voice, webchat, SMS and WhatsApp into business main conversational AI platforms like Google CCAI, ES & CX.
‘Sabio Console’ will present prospects with the instruments required to design, construct, deploy and scale advanced and automatic buyer interactions throughout a number of channels.
The brand new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship occasion which is happening as we speak at ‘The Brewery’ in London.
Tom Mullen, Sabio’s Chief Product Officer, stated: “Sabio Console is an thrilling new providing that brings collectively Sabio’s expertise in constructing AI-powered CX options right into a single platform.
“The platform has been designed for organisations dealing with tens of millions of buyer queries and who’ve a big working price of their contact centre or customer support perform. These companies can be aiming to scale extra effectively, while sustaining excellent ranges of customer support.
“That is the place Sabio Console thrives and has been designed with flexibility and scale in thoughts. It gives an intuitive person interface so prospects can get began rapidly, together with a complete API for customisation and constructing extra advanced use-cases as prospects scale-up.”
By Sabio Console, organisations can design, construct, deploy and scale advanced, automated buyer interactions throughout a number of channels from inside a single platform. It does this throughout three principal areas;
- Channel and Pure Language Processing (NLP) Integration; versatile integration between frequent buyer engagement channels resembling voice, SMS, WhatsApp and webchat with main pure language AI platforms resembling Google CCAI (each CX and ES). This integration permits organisations to construct wealthy, omni-channel experiences for his or her prospects
- Data Administration; Covers the creation, organisation and surfacing of documented data on the proper time to the appropriate viewers and extends Google Dialogflow ES’s intent mannequin
- Analytics & Perception; Console brings in depth BI (Enterprise Intelligence) capabilities powered by Google’s Looker, which permits prospects to gather, interrogate and analyse substantial quantities of information collected by automated buyer conversations.
Stuart Dorman, Sabio’s Chief Improvements Officer, stated: “Console permits customers to simply map channels to the related ‘bot’ and handles the complexity of media transport and session administration, permitting prospects to construct wealthy, omni-channel experiences.
“The platform gives a cushty authoring expertise, simplifying the construct out of digital agent interfaces for chat, with simply embedded wealthy media, in addition to SSML for voice. The multi-lingual capabilities, together with automated language detection, permits Console to be deployed throughout greater than 70 languages. In the meantime, the platform’s Analytics functionality gives a set of pre-configured dashboards that present the person with extra visibility than ever earlier than.”
He added: “Sabio Console is a particularly thrilling providing and one which we predict can have a big impact not only for our purchasers however throughout the broader CX spectrum.”
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