Alabama Power responds to customer backlash by extending non-payment disconnection deadline

Alabama Power is currently facing a surge in customer service calls as a result of the harsh winter weather experienced in January. In a statement released on Wednesday, the company acknowledged the increased demand and emphasized that they are committed to assisting customers with their power bill payments. Multiple options are available to those seeking financial support in meeting their electricity expenses.

“We want to reassure customers that, in coordination with the Alabama Public Service Commission, Alabama Power commits that we will not disconnect customers due to non-payment through March 15th,” the company said in its statement. “We understand the challenges they may be facing and are committed to supporting them.”

Alabama Power has reported a significant surge in electricity usage this month, with a projected increase of 25% compared to last January. This spike in consumption can be attributed to the recent cold weather conditions. In light of this, the company is kindly asking their customers to exercise patience when reaching out to their customer service department.

“The recent cold wave has led to increased electricity usage, resulting in higher bills for many customers,” the company stated. “Customers used much more electricity this month to warm their homes while it was extremely cold outside. In fact, we expect customers will use 25% or more electricity this month compared to last January – and that is directly tied to the cold snap. The power bills our customers are seeing this month show how much power it took to keep our homes warm when it was 20 degrees outside for several days in a row. In fact, the average low temperature across much of Alabama was well below freezing for the first three weeks of the year,”

Alabama Power offers several assistance programs to help with bill payments, including Project SHARE, the Low-Income Home Energy Assistance Program (LIHEAP), and the ABC Trust Fund. If individuals need assistance with billing or have other concerns, they can visit Alabama Power’s website or a nearby office. When submitting an online inquiry through the website’s form, Alabama Power aims to respond within 5 to 7 business days.


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