Alabama Power responds to customer backlash by extending non-payment disconnection deadline

Alabama Power is currently facing a surge in customer service calls as a result of the severe cold weather in January, the company announced on Wednesday. Customers in need of help with their power bills have several options to choose from, according to the company’s statement.

“We want to reassure customers that, in coordination with the Alabama Public Service Commission, Alabama Power commits that we will not disconnect customers due to non-payment through March 15th,” the company said in its statement. “We understand the challenges they may be facing and are committed to supporting them.”

Alabama Power has reported that electricity usage is expected to increase by 25% this month compared to last January, primarily due to the recent cold weather. The company is advising customers to be patient when reaching out to their customer service department.

“The recent cold wave has led to increased electricity usage, resulting in higher bills for many customers,” the company stated. “Customers used much more electricity this month to warm their homes while it was extremely cold outside. In fact, we expect customers will use 25% or more electricity this month compared to last January – and that is directly tied to the cold snap. The power bills our customers are seeing this month show how much power it took to keep our homes warm when it was 20 degrees outside for several days in a row. In fact, the average low temperature across much of Alabama was well below freezing for the first three weeks of the year,”

Alabama Power offers several assistance programs to help with bill payments. These include Project SHARE, the Low-Income Home Energy Assistance Program (LIHEAP), and the ABC Trust Fund. If you need assistance with your bill or have any other concerns, you can visit Alabama Power’s website or a nearby office. When you submit an online inquiry through the website’s form, you can expect a response within 5 to 7 business days, according to Alabama Power.

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