Alabama Power is currently experiencing a surge in customer service calls due to the unusually high volume of calls received after January’s extreme cold weather.
The company released a statement on Wednesday, emphasizing that customers have multiple options for getting assistance with their power bill payments.
In its statement, Alabama Power reassured its customers that it is committed to not disconnecting them due to non-payment through March 15th, in coordination with the Alabama Public Service Commission.
“We are fully aware of the challenges that they may encounter and are dedicated to providing them with our unwavering support.”
Alabama Power has announced that it anticipates customers will experience a significant increase in electricity usage this month compared to January of last year. This surge in usage is directly linked to the ongoing cold weather conditions.
If you’re reaching out to customer service, we kindly ask for your patience.
According to the company, the recent cold wave has caused a surge in electricity consumption, leading to higher bills for many customers.
Alabama Power provides various assistance programs to help with bill payments, including Project SHARE, the Low-Income Home Energy Assistance Program (LIHEAP), and the ABC Trust Fund.
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