Texas DPS sergeant explains the roadside services available with your Texas drivers license

Winter weather can increase the chances of encountering collisions, car issues, or being stranded on the side of the road. If you ever find yourself in such a situation, what steps can you take to ensure your safety and get the help you need?

If you take a look at the back of your driver’s license, you’ll find a Texas roadside assistance number. This service is available to all Texans and can be incredibly useful, especially during this season.

During our conversation, Sergeant Ethan Sartor, the Public Information Officer for Texas DPS, provided us with valuable insights into the process that takes place after a call is received.

When you make a call to a DPS communications office, the routing process may differ based on your location. Once connected, you will speak with a communications dispatcher who will gather necessary information from you.

If you have a non-emergency report, you can reach out to us at the provided number. When contacting us, please make sure to provide your location, name, and a brief description of the issue you are facing. Sergeant Sartor highlights the range of services that we offer free of charge.


“We can send a trooper or the nearest law enforcement officer to assist you in changing your flat tire. If you need a jump start on the side of the highway, we have batteries and jumper cables to help you. Additionally, if you require lights behind your vehicle for safety while you work on something, we can provide them,” he explained.

Sgt. Sartor mentioned that in addition to providing roadside assistance, they also offer transportation to a nearby gas station in case your vehicle runs out of fuel. Furthermore, if your car experiences a more serious problem and is unable to function properly, the officers can assist you by contacting a local towing company.

Sartor clarified that a wrecker service can be sent to the location, but the fees for the service would be negotiated between the vehicle operator and the wrecker company.

Insurance agent Monica Herrera explained how the typical process works if you have insurance.

According to the expert, if you want to save time, you can call any tow truck company that you trust. Most insurance companies will reimburse you for the cost.

Pay close attention to your current plan in order to ensure that this service will be reimbursed and to determine the extent of coverage provided by your provider, advises the expert.

If you need assistance, you can reach out to the helpline at 1-800-525-5555. They are available round the clock and ready to help you.

Sergeant Sartor suggests that drivers save the number as a contact in their phones for emergencies.

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